“Using the ID verification technology greenID™ from GBG, our business has upscaled and our clients enjoy an automated onboarding experience.”
Robbie Sampson, General Manager, OrbitRemit
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The Challenge
As an aggressive, fast growing International money transfer, OrbitRemit prides itself in providing seamless and cost effective processes for transferring money between countries.
And while they offered a fast, hassle-free online portal, complying with Anti Money Laundering (AML) legislation and “Know Your customer” due diligence it meant physical ID documents had to be manually checked for authenticity.
The process was time-consuming and not scalable for business growth.
The Solution
Our greenID™ solution was integrated into the OrbitRemit onboarding process so customers could electronically submit their identity information and other documents for verification.
Since implementation, customers are now able to transfer money within minutes of having their identity verified, increasing customer satisfaction and business growth.
Most importantly, staff can now focus on providing customer service, not spending excess time checking ID verification.