DOCUMENT VERIFICATIONS

Create onboarding certainty and convert more customers securely

Swiftly capture and verify identity documentation at the point of onboarding. Protect your business from fraud, without impacting the customer experience.

Protect your business from fraud

… while staying KYC compliant with document verification. With an unmatched global document library and seamless integration into your onboarding process, GBG’s document verification provides enhanced customer due diligence (ECDD) when you need it – without disrupting your customer experience.

Our smart capture technology enables quick and easy document image capture to match the document against our global library, check it is genuine, and detect tampering. Use facial matching and liveness checks to verify the person pictured on the document is the same person onboarding. And automatically extract data from documents using OCR to autofill forms, minimising errors and speeding up form completion, so you can fast-track genuine customers through onboarding.

Why GBG?

Convert more genuine customers

Create a great first impression with intuitive document capture and fast verification for frictionless onboarding.

High verification rates

Ensure accurate verification every time with our vast global library of 7500+ documents.

Protect your business from fraud

Use sophisticated document tampering checks and passive liveness to ensure the person presenting the document is really there and matches the photo on their ID document.

Benefits & Features

Vast document library

Get high verification rates with GBG’s global library of 7500+ documents.

Autofill for faster onboarding

Extract and verify data from documents and autofill forms to minimise errors and document resubmissions, which reduces customer frustration and abandonment.

Customise to your needs

Choose when to apply additional identity checks, such as facial verification, to swiftly make evidence-based decisions with confidence.

A single selfie for accurate checkouts

Create a seamless user experience with passive liveness detection technology – a fast, reliable alternative to in-person verification. A single selfie image is all that’s needed for facial biometric and liveness checks.

Flexible, fast integration

Add document verification to your KYC workflow easily with integration options from low code to web SDK, SaaS, and API, with the ability to configure your own branding and workflow.

Guard against tampering

Detect digital and physical tampering methods, including advanced photo editing.

Safe, secure and compliant

FedRAMP / ISO 27001 / SOC2 / GDPR compliant for complete peace of mind.

Frequently Asked Questions

Document verification captures information from an identity document and verifies the document as genuine. Organisations use document verification to confirm the validity and authenticity of an identity document as part of enhanced customer due diligence (ECDD) to ensure the document is genuine and has not been tampered with, altered or counterfeited in any way.

Typically, the documents submitted for document verification include passports, ID cards and driving licences. These official documents have specific features, such as watermarks, fonts and rounded corners, to enable the detection of document tampering and identity fraud.

For effective document identity verification, a business requires access to an up-to-date and comprehensive global database of identity documentation. This is provided via document verification software, like GBG’s solution. Document verification solutions use a combination of optical character recognition (OCR), AI and authenticity algorithms to extract data from the document and analyse and match it against the document’s official template. By knowing whether the identity document is genuine, you can make quick, evidence-based decisions and onboard legitimate customers.

There are different types of document verification, from facial matching technology and biometric liveness checks to Smart Capture technology. Smart Capture technology enables quick and easy document image capture to match the document against a global document library, check it is genuine, and detect tampering. It checks the document for a range of features such as holograms, watermarks, stamps, fonts, or other security features. Digital and physical tamper detection methods are used to check for signs of advanced photo editing and physical image tampering methods, including face substitutions and recaptured images. This can be performed using machine learning technology. Face matching and liveness checks are used to verify the person pictured on the document is the same as the person onboarding.

Document verification is a critical process to keep a business safe from fraud by verifying identity documentation at the point of onboarding. Document verification can confirm the validity and authenticity of an identity document to ensure the document is genuine and has not been tampered with, altered or counterfeited in any way.

This is particularly important for businesses that regularly deal with high-value or high-risk transactions, such as banks, financial services businesses, and cryptocurrency companies. These companies need to know with certainty their customers are genuine, and document verification can help them instantly query and cross-check a data source. That’s why automated identity document verification has become a crucial part of the financial services industry to mitigate the risk of identity-related fraud and prevent heavy non-compliance fines.

Document verification is essential to prevent identity fraud following the major data breaches in Australia. Fraudsters may attempt to use forged or stolen identity documents to gain access to services and funds or perform illicit activities.

Document verification is also vital for educational institutions to instantly verify students and ensure legitimate student enrolment.