Customer Onboarding

Convert more genuine customers fast with industry-leading identity verification rates.

Secure your onboarding processes from bad actors, while moving genuine customers into the fast lane. Create the best first impression and convert prospects to valued customers with streamlined digital onboarding that delivers speed and compliance.

Our solutions for customer onboarding solve every challenge

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GBG solutions for customer onboarding

Identity data verification

Verify your customer’s identity against the industry’s largest set of data sources – fast and friction-free. Achieve industry-leading match rates with access to Australia’s most comprehensive and reliable data sets, and onboard even the hardest to verify individuals without additional checks. With our always-on reliable technology has no scheduled downtime, you never have to worry about disrupting the customer onboarding experience.

Watchlist checks

Swiftly and securely verify identity documentation at the point of onboarding and make the best first impression on customers. Our Smart Capture technology automatically captures the best possible document image, then verifies the format and data fields against our comprehensive document library to tell you within seconds whether the identity document is genuine, fake, or tampered with. Combined with FaceMatch and biometric passive liveness detection, you can ensure the person on the document is the same person onboarding.

Facial biometric and liveness check

Defend against fraudsters at the point of onboarding with leading passive liveness detection technology by GBG. A single selfie image from the customer is all that’s required to determine whether the customer is a real human being in seconds. GBG’s facial liveness detection technology is iBeta level 1 and 2 ISO 30107-3 compliant with full test score.

Onboarding designed for speed and ease

Make onboarding easy for customers with our advanced technologies. Automatically extract data from identity documents using Optical Character Recognition (OCR) to autofill forms, minimising errors and speeding up form completion, so you can fast-track genuine customers through onboarding.

Fight account opening fraud

Stop account opening fraud before it strikes using GBG’s extensive cross-industry data and advanced analytics. Leveraging cross-industry alerts from millions of identity verifications, our technology quickly and accurately detects anomalies and identifies fraud during customer onboarding, so you can block risky individuals and minimise financial fraud losses and AML risk. Create a seamless enhanced customer due diligence (ECDD) process with easy automated workflows, rules, alerts and cases.

Why choose GBG?

Here at GBG, we help you onboard more genuine customers and stay compliant with fast and accurate identity verification. Regardless of your business size or industry, you can tap into powerful global verification solutions to keep bad actors out and protect your business.
Find out more about how your business can increase conversions and stay compliant using our customer onboarding solutions.